Question 1

Are your products organic or natural?

Accepted Answer

Yes, all of our spices are 100% natural, and we offer a selection of certified organic options as well. We prioritize quality and ensure that our products are free from artificial colors, flavors, and preservatives.

Question 2

How should I store spices to keep them fresh?

Accepted Answer

To maintain the freshness and flavor of our spices, store them in a cool preferably with 50°F and 70°F  (10°C and 21°C) dark place away from direct sunlight and moisture. It’s best to keep them in airtight containers or in the Zip Lock in which we send the products.

Question 3

How long do your spices stay fresh?

Accepted Answer

Our spices have a shelf life of 3 months to 6 months, depending on the type of spice as our products do not contain any artificial ingredients or sodium benzoate for longer durability. For best results, refer to the "Best Before" date on each package and store them properly to retain their flavor and aroma.

Question 4

Are your products gluten-free and vegan?

Accepted Answer

Yes, all our products are naturally gluten-free and vegan. However, please check the product details on our website or the label if you have specific dietary concerns.

Question 5

What is your return/refund policy?

Accepted Answer

Customer satisfaction is our top priority. If you're unsatisfied with your purchase, please contact our customer support team within 15 days of receiving the product, and we’ll assist you with a return or replacement.

Question 6

Do you offer free shipping?

Accepted Answer

We offer free shipping on orders over Rs.1000 within select regions. Shipping charges for smaller orders are calculated at checkout based on your location.

Question 7

Do your spices contain any artificial preservatives or colors?

Accepted Answer

No, we take pride in offering spices that are free from artificial preservatives, colors, and flavors. Our products are made with only pure and natural ingredients.

Question 8

Can I buy spices in bulk or customized packaging?

Accepted Answer

Yes, we offer bulk purchase options and custom packaging for larger orders. Please reach out to us through our contact customer support for details or email us on saimasala.india@gmail.com on pricing and minimum order quantities.

Question 9

Do you accept international shipments?

Accepted Answer

Yes, we offer international shipping to many countries worldwide! Shipping costs and delivery times vary depending on your location. Please note that international orders may be subject to customs fees, duties, or taxes, which are the responsibility of the customer. You can check shipping availability and rates at checkout, or contact our customer support team for more information.

Question 10

How do I contact customer support?

Accepted Answer

You can reach our customer support team via email at saimasala.india@gmail.com. or call us at +91 9176611500. We’re available Monday to Friday, 9 AM to 6 PM.

FAQ'S

Frequently asked questions